This Master User Agreement constitutes a binding contract between you, the User, and Roads Untravelled Private Limited with regard to the use of various services that are provided by Roads Untravelled Private Limited.
1.1 The tourism services under this agreement shall be rendered by Roads Untravelled Private Limited, a firm duly constituted as a Private Limited Company and having its registered office at 31/1 Pritam Road, Dehradun – 248001, Uttarakhand, India (hereinafter referred to as “India Untravelled”).
1.2 India Untravelled shall provide you ("User") travel-related information, pricing of partner destinations, trip packages, and itineraries across cities and rural areas throughout India ("Service"). This Service may be availed by the User in India at any time during the year as is offered by various third party vendors like homestays, partners etc. ("Service Providers").
1.3 This Master User Agreement (“Agreement”) is applicable to all India Untravelled Services. In addition to this Agreement and depending on the Services opted for by the User, the User shall be required to read and accept the relevant terms and conditions of service (“TOS”) for each such Service, which may be updated or modified by India Untravelled from time to time. Such TOS shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail.
1.4 India Untravelled Services are offered to the User conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement and the TOS, as may be posted on the Website from time to time. For the removal of doubts, it is clarified that availing of the Services by the User constitutes an acknowledgement and acceptance by the User of this Agreement and the TOS. If the User does not agree with any part of such terms, conditions and notices, the User must not avail India Untravelled’s Services.
1.5 Additionally, the Service Provider itself may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service (for example, homestay reservations, itineraries, trip packages, etc.). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions set forth in a Service Providers' fare rules, contract of carriage or house rules.
1.6 India Untravelled at its sole discretion reserves the right not to accept any order placed by the user through the website without assigning any reason thereof. Any contract to provide any service by India Untravelled is not complete until full money towards the service is received from the user and accepted by India Untravelled.
2. How to Book
To reserve one of the partner destinations/itineraries/trips organised by India Untravelled, you should send an email to email@example.com or call on +91 9816 822 880.
The prices quoted are for payment by bank transfer, online transfer or cheque. The total price is payable to India Untravelled, 10 days prior to departure. Failure to pay by that date entitles India Untravelled to cancel your reservations without notice. Prices are quoted in Indian Rupees.
All prices and details quoted on India Untravelled’s website are to the best of our knowledge and constantly updated from time to time. Prices may be changed at the discretion of the partner destination or other service providers involved without prior notice, and India Untravelled will not be held liable for such changes. Incase of a conflict, the prices charged by the partner destinations and service providers involved will be final.
If it becomes necessary to cancel your booking, you must notify India Untravelled immediately in writing. Once we receive your notice, cancellation will take effect. Please note that the following charges will apply on cancellation:
- if cancellation takes place more than 30 days prior to departure, your full deposit will be returned.
- if cancellation takes place between 30 days & 15 days prior to departure, 50% of the booking price will be forfeited; and
- if cancellation takes place less than 15 days prior to departure, 100% of the booking price will be forfeited.
If the tour/itinerary price is quoted as a package, no partial refunds or credit will be given for services not used. Please note that the above quoted amounts may change without notice. We also recommend that you obtain travel insurance upon booking.
*If there is a conflict between this cancellation policy & the service provider’s (homestay, farmstay, transport company etc) cancellation policy, the latter will prevail.
5. Health and Fitness Requirements
Participants must be in good health and reasonable physical condition. It is vital that participants with medical problems make them known to us well before departure. All medical expenses will be the responsibility of the participant.
6. Delay, Cancellation or Change of Itinerary
India Untravelled reserves the right to cancel any booking in which case participants will be given a refund in full. However, you will not be entitled to make any further claim for any injury, loss, expenses or damage (either direct or consequential) or for any loss of time or inconvenience which may result from such cancellation (including but not limited to visa, passport and vaccination charges, or departure, gear purchases, airport and airline taxes).
Personal travel insurance is not included in the tour price. We strongly recommend that you take out travel insurance including cancellation insurance upon booking. India Untravelled may require that a policy is held prior to departure. India Untravelled will accept no liability for any damage, losses and expenses suffered by any client as a result of sickness, quarantine, weather conditions, war, strikes, riots or any other cause outside our control.
8. Route Changes/Postponement or Delay
India Untravelled will take every care to ensure that itineraries/trips are followed to the letter but circumstances beyond control may necessitate changes. In case of a change in routes and properties, India Untravelled will accept no liability but make arrangements for substitution of equal.
India Untravelled may for any reason change the date of departure or conclusion of the tour, or it is possible that a route change, postponement or delay (either in relation to departure or to the duration of the trip) may become necessary due to inclement weather, snow and ice conditions, political restrictions or any other cause. In the event of a change, postponement or delay, participants have no right to refund of the tour price (in whole or in part) or other compensation for any injury, loss or damage.
9. Package Prices
Package prices are based on destination costs, transport charges and exchange rates. India Untravelled tries its utmost not to increase tour prices (in full or part), however sometimes increases are outside its control. We reserve the right to amend tour prices (or any part) without notice at any time before and including the departure date. Amendments may be necessitated for many reasons including, but not limited to, exchange rate fluctuations, increase in destination costs, transport charges, meals etc. Any increase in tour prices must be paid prior to the departure date.
10. Exclusions from Tour PriceThe following items are excluded from the tour price:
- visa, passport, travel insurance and vaccination charges;
- departure, airport and airline taxes;
- extra meals not included in the itinerary;
- laundry, postage, telephone expenses, personal clothing, medical expenses, personal travel insurance and items of a personal nature;
- emergency evacuation charges; and
- tips and excess baggage charges.
11. WAIVER OF LIABILITY
I “the user” on availing India Untravelled’s services, waive any and all claims I and/or my family or any person interested in me may now and in the future have against, and release from all liability and agree not to sue India Untravelled and its management, officers, employees, guides, agents or representatives (collectively its staff) including but not limited to any persons hired/engaged by India Untravelled for any personal injury, death, property damage, or loss sustained by me as a result of my participation in a trip with them, due to any cause whatsoever, including without any limitation, negligence on the part of India Untravelled and its staff/service providers or otherwise arising out of or in connection with any accommodation, transportation or other services provided by India Untravelled, or resulting directly or indirectly from acts of God, or breakdown in machinery or equipment used during the tour, whether provided by India Untravelled or not. I am aware that the trip, in addition to the usual dangers and risks inherent, has certain additional dangers and risks, some of which may include: physical exertion for which I may not be prepared; weather extremes subject to sudden and unexpected change; remoteness from normal medical services; evacuation difficulties if I am disabled.
I understand that I should be in perfect health for undertaking this journey and have consulted my physician before coming on this trip.
I understand that India Untravelled will not take responsibility for reimbursements in the event that I am unable to complete the trip due to sickness and/or other personal reasons.
I accept all the inherent risks of the proposed trip and the possibility of personal injury, death or property damage or loss resulting there from. I agree that if I suffer injury or illness, India Untravelled, can, at my cost, arrange medical treatment and emergency evacuation service, as they deem essential for my safety. In entering into this Agreement, I am not relying on any oral, written or visual representations or statements by India Untravelled or its staff or any other inducement or coercion to go on a trip, hence, only of my own free will. I confirm that I have read and understood the terms and conditions of contract and this Agreement and agree that this Agreement will be binding upon my heirs, next of kin, executors, administrators and successors.
12. Right of Removal
India Untravelled reserves the right to withdraw tour membership from anyone whose behavior is deemed likely to affect the smooth operation of the tour or adversely affect the enjoyment and personal safety of other participants. India Untravelled shall be under no liability to any such person.
13. Applicable lawThis agreement / Booking form shall be interpreted and subject to the laws for time being in force of the Republic of India. All disputes, suits or legal proceedings of any nature arising under the terms of this agreement/booking form shall be instituted within the territory of Republic of India only.